Delivery and Returns Policy
All orders will be charged at £1.50 per order within the UK.
Sock orders for The Channel Islands and Europe are charged at £5.00.
Jersey and Shorts are charged at £8.00 for The Channel Islands and Europe.
Delivery Times and Collections
We endeavour to get your items sent to you as quickly as possible and in most cases they will be dispatched the same day if your order is received before 2 pm Monday to Friday.
We are not responsible for and will not be liable to you for delays outside of our control. If something happens that will affect the delivery times then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. If you wish to cancel your order due to the delay then please let us know and we will arrange a refund for you.
Returns and Refunds
Changing your Mind
You have a legal right to change your mind within 14 days of receiving your items and to receive a refund. We are also very happy to exchange the item for you, if you prefer.
When the right applies: This right only applies to orders over the value of £42 and you don't have the right to change your mind in respect of any personalised or custom products or products that are sealed for hygiene purposes, once these have been unsealed after you receive them.
How to let us know: If you have changed your mind, please let us know by phoning us on: 07969847501 or emailing us at: firstname.lastname@example.org. You could also write to us at: 44 Napier Drive, Bolton BL6 6FZ. Please provide your name, home address, details of the order and, where available, your phone number and email address in case we need to contact you.
Returning goods after cancelling your order: If you decide to change your mind after you've received the items from us, then you must return them to us at your own cost, either in person to our shop or by post. You must send the items back to us within 14 days of telling us you wish to cancel the order.
Please ensure the items are securely packaged and enclose your original receipt.
Please also ensure that you obtain proof of postage.
What we will refund and how: We will refund you the price you paid for the items including the original delivery cost, by the method you used for payment. However, we may make deductions to reflect any reduction in the value of the items or refuse to provide a refund, if this has been caused by your handling them in a way which would not be permitted in a shop.
This means that all items must be returned in their original condition, unworn and with the original tags on. Bib shorts must be tried on whilst wearing undergarments for hygiene reasons.
We are under a legal obligation to supply items that are as described, fit for purpose and of satisfactory quality. We are confident that you will love your CAF Cycling Apparel, but if you do think there is a problem with the items you have received then please let us know as soon as possible either by telephone, email or post.
Whether you are entitled to a refund for a faulty item will depend on when you purchased the item, but we will always endeavour to resolve any issues to your liking. If you are entitled to a refund then we will also reimburse your delivery charges.
When your refund will be made
We will endeavour to process all exchanges within 24 hours and refunds within 7 days from the day on which we receive the item back from you, however in a worst case scenario, all refunds will be made within 14 days.